Inventories
 
 An inventory is necessary to clearly show income when the
 production, purchase, or sale of merchandise is an income-producing
 factor. If you must account for an inventory in your business, you
 must use an accrual method of accounting for your purchases and sales.
 However, see Cash Method of Accounting for Qualifying Taxpayers,
 earlier. See also Accrual Method, earlier.
 
 To figure taxable income, you must value your inventory at the
 beginning and end of each tax year. To determine the value, you need a
 method for identifying the items in your inventory and a
 method for valuing these items. See Identifying Cost
 and Valuing Inventory, later.
 
 The rules for valuing inventory cannot be the same for all kinds of
 businesses. The method you use must conform to generally accepted
 accounting principles for similar businesses and must clearly reflect
 income. Your inventory practices must be consistent from year to year.
 
 
 The rules discussed here apply only if they do not conflict with
 the uniform capitalization rules of section 263A and the
 mark-to-market rules of section 475.
 
 
 
Items Included in Inventory
 
 Your inventory should include all of the following.
 
 
- Merchandise or stock in trade.
 
- Raw materials.
 
- Work in process.
 
- Finished products.
 
- Supplies that physically become a part of the item intended
 for sale.
 
 Merchandise.  
 Include the following merchandise in inventory.
 
 
- Purchased merchandise if title has passed to you, even if
 the merchandise is in transit or you do not have physical possession
 for another reason.
 
- Goods under contract for sale that you have not yet
 segregated and applied to the contract.
 
- Goods out on consignment.
 
- Goods held for sale in display rooms, merchandise mart
 rooms, or booths located away from your place of business.
 
 C.O.D. mail sales.  
 If you sell merchandise by mail and intend payment and delivery to
 happen at the same time, title passes when payment is made. Include
 the merchandise in your closing inventory until the buyer pays for it.
 
 Containers.  
 Containers such as kegs, bottles, and cases, regardless of whether
 they are on hand or returnable, should be included in inventory if
 title has not passed to the buyer of the contents. If title has passed
 to the buyer, exclude the containers from inventory. Under certain
 circumstances, some containers can be depreciated. See Publication
 946.
 
 Merchandise not included.  
 Do not include the following merchandise in inventory.
 
 
- Goods you have sold, but only if title has passed to the
 buyer.
 
- Goods consigned to you.
 
- Goods ordered for future delivery if you do not yet have
 title.
 
 Assets.  
 Do not include the following in inventory.
 
 
- Land, buildings, and equipment used in your business.
 
- Notes, accounts receivable, and similar assets.
 
- Real estate held for sale by a real estate dealer in the
 ordinary course of business.
 
- Supplies that do not physically become part of the item
 intended for sale.
 
 Special rules apply to the cost of inventory or property imported
 from a related person. See the regulations under section 1059A.
 
 
 
Identifying Cost
 
 
 You can use any of the following methods to identify the cost of
 items in inventory.
 
 
Specific Identification Method
 
 
 Use the specific identification method when you can identify and
 match the actual cost to the items in inventory.
 
 Use the FIFO or LIFO method, explained next, if:
 
 
- You cannot specifically identify items with their
 costs.
 
- The same type of goods are intermingled in your inventory
 and they cannot be identified with specific invoices.
 
FIFO Method
 
 
 The FIFO (first-in first-out) method assumes the items you
 purchased or produced first are the first items you sold, consumed, or
 otherwise disposed of. The items in inventory at the end of the tax
 year are matched with the costs of similar items that you most
 recently purchased or produced.
 
 
LIFO Method
 
 
 The LIFO (last-in first-out) method assumes the items of inventory
 you purchased or produced last are the first items you sold, consumed,
 or otherwise disposed of. Items included in closing inventory are
 considered to be from the opening inventory in the order of
 acquisition and from those acquired during the tax year.
 
 LIFO rules.  
 The rules for using the LIFO method are very complex. Two are
 discussed briefly here. For more information on these and other LIFO
 rules, see sections 472 through 474 and the corresponding regulations.
 
 Dollar-value method.  
 Under the dollar-value method of pricing LIFO inventories, goods
 and products must be grouped into one or more pools (classes of
 items), depending on the kinds of goods or products in the
 inventories. See section 1.472-8 of the regulations.
 
 Simplified dollar-value method.  
 Under this method, you establish multiple inventory pools in
 general categories from appropriate government price indexes. You then
 use changes in the price index to estimate the annual change in price
 for inventory items in the pools.
 
 An eligible small business (average annual gross receipts of $5
 million or less for the 3 preceding tax years) can elect the
 simplified dollar-value LIFO method.
 
 For more information, see section 474. Taxpayers who cannot use the
 method under section 474 should see section1.472-8(e)(3) of the
 regulations for a similar simplified dollar-value method.
 
 Adopting LIFO method.  
 File Form 970, Application To Use LIFO Inventory
 Method, 
 
 or a statement with all the information
 required on Form 970 to adopt the LIFO method. You must file the form
 (or the statement) with your timely filed tax return for the year in
 which you first use LIFO.
 
 
Differences Between FIFO and LIFO
 
 Each method produces different income results, depending on the
 trend of price levels at the time. In times of inflation, when prices
 are rising, LIFO will produce a larger cost of goods sold and a lower
 closing inventory. Under FIFO, the cost of goods sold will be lower
 and the closing inventory will be higher. However, in times of falling
 prices, the opposite will hold.
 
 
Valuing Inventory
 
 
 The value of your inventory is a major factor in figuring your
 taxable income. The method you use to value the inventory is very
 important.
 
 The following methods, described below, are those generally
 available for valuing inventory.
 
 
- Cost
 
- Lower of cost or market
 
- Retail
 
 Goods that cannot be sold.  
 These are goods you cannot sell at normal prices or they are
 unusable in the usual way because of damage, imperfections, shop wear,
 changes of style, odd or broken lots, or other similar causes,
 including secondhand goods taken in exchange. You should value these
 goods at their bona fide selling price minus direct cost of
 disposition, no matter which method you use to value the rest of your
 inventory. If these goods consist of raw materials or partly finished
 goods held for use or consumption, you must value them on a reasonable
 basis, considering their usability and condition. Do not value them
 for less than scrap value. This method does not apply to goods
 accounted for under the LIFO method.
 
 
Cost Method
 
 To properly value your inventory at cost, you must include all
 direct and indirect costs associated with it. The following rules
 apply.
 
 
- For merchandise on hand at the beginning of the tax year,
 cost means the ending inventory price of the goods.
 
- For merchandise purchased during the year, cost means the
 invoice price minus appropriate discounts plus transportation or other
 charges incurred in acquiring the goods. It can also include other
 costs that have to be capitalized under the uniform capitalization
 rules.
 
- For merchandise produced during the year, cost means all
 direct and indirect costs that have to be capitalized under the
 uniform capitalization rules.
 
 Discounts.  
 A trade discount is a discount allowed regardless of
 when the payment is made. Generally, it is for volume or quantity
 purchases. You must reduce the cost of inventory by a trade (or
 quantity) discount.
 
 A cash discount is a reduction in the invoice or
 purchase price for paying within a prescribed time period. You can
 choose either to deduct cash discounts or include them in income, but
 you must treat them consistently from year to year.
 
 
Lower of Cost or Market Method
 
 
 Under the lower of cost or market method, compare the market value
 of each item on hand on the inventory date with its cost and use the
 lower of the two as its inventory value.
 
 This method applies to the following.
 
 
- Goods purchased and on hand.
 
- The basic elements of cost (direct materials, direct labor,
 and certain indirect costs) of goods being manufactured and finished
 goods on hand.
 
 This method does not apply to the following. They must be
 inventoried at cost.
 
 
- Goods on hand or being manufactured for delivery at a fixed
 price on a firm sales contract (that is, not legally subject to
 cancellation by either you or the buyer).
 
- Goods accounted for under the LIFO method.
 
 Example.  
 Under the lower of cost or market method, the following items would
 be valued at $600 in closing inventory.
 
 
 
 
 
 | Item | Cost | Market | Lower | 
 
 
 | R | $300 | $500 | $300 | 
 
 
 | S | 200 | 100 | 100 | 
 
 
 | T | 450 | 200 | 200 | 
 
 
 | Total | $950 | $800 | $600 | 
 
 
 You must value each item in the inventory separately. You cannot
 value the entire inventory at cost ($950) and at market ($800) and
 then use the lower of the two figures.
 
 
 Market value.  
 Under ordinary circumstances for normal goods, market value means
 the usual bid price on the date of inventory. This price is based on
 the volume of merchandise you usually buy. For example, if you buy
 items in small lots at $10 an item and a competitor buys identical
 items in larger lots at $8.50 an item, your usual market price will be
 higher than your competitor's.
 
 Lower than market.  
 When you offer merchandise for sale at a price lower than market in
 the normal course of business, you can value the inventory at the
 lower price, minus the direct cost of disposition. Figure these prices
 from the actual sales for a reasonable period before and after the
 date of your inventory. Prices that vary materially from the actual
 prices will not be accepted as reflecting the market.
 
 No market exists.  
 If no market exists, or if quotations are nominal because of an
 inactive market, you must use the best available evidence of fair
 market price on the date or dates nearest your inventory date. This
 evidence could include the following items.
 
 
- Specific purchases or sales you or others made in reasonable
 volume and in good faith.
 
- Compensation amounts paid for cancellation of contracts for
 purchase commitments.
 
Retail Method
 
 
 Under the retail method, the total retail selling price of goods on
 hand at the end of the tax year in each department or of each class of
 goods is reduced to approximate cost by using an average markup
 expressed as a percentage of the total retail selling prices.
 
 To figure the average markup, apply the following steps in order.
 
 
- Add the total of the retail selling prices of the goods in
 the opening inventory and the retail selling prices of the goods you
 bought during the year (adjusted for all markups and
 markdowns).
 
- Subtract from the total in (1) the cost of goods
 included in the opening inventory plus the cost of goods you bought
 during the year.
 
- Divide the balance in (2) by the total selling
 price in (1).
 
 Then figure the approximate cost in two steps.
 
 
- Multiply the total retail selling price by the average
 markup percentage. The result is the markup in closing
 inventory.
 
- Subtract the markup in (1) from the total retail
 selling price. The result is the approximate cost.
 
 Closing inventory.  
 The following example shows how to figure your closing inventory
 using the retail method.
 
 Example.  
 Your records show the following information on the last day of your
 tax year.
 
 
 
 
 
 |  |  | Retail | 
 
 
 | Item | Cost | Value | 
 
 
 | Opening inventory | $52,000 | $60,000 | 
 
 
 | Purchases | 53,000 | 78,500 | 
 
 
 | Sales |  | 98,000 | 
 
 
 | Markups |  | 2,000 | 
 
 
 | Markdowns |  | 500 | 
 
 
 Using the retail method, figure your closing inventory as follows.
 
 
 
 
 
 |  |  | Retail | 
 
 
 | Item | Cost | Value | 
 
 
 | Opening inventory | $52,000 | $60,000 | 
 
 
 | Plus: Purchases | 53,000 | 78,500 | 
 
 
 | Net markups ($2,000 - $500 markdowns) |  | 1,500 | 
 
 
 | Total | $105,000 | $140,000 | 
 
 
 | Minus: Sales |  | 98,000 | 
 
 
 | Closing inventory at retail |  | $42,000 | 
 
 
 | Minus: Markup* (.25 × $42,000) |  | 10,500 | 
 
 
 | Closing inventory at cost |  | $31,500 | 
 
 
 | * See Markup percentage, next, for an explanation of how the markup percentage (25%) was figured for this example. |  |  | 
 
 
 
 Markup percentage.  
 The markup ($35,000) is the difference between cost ($105,000) and
 the retail value ($140,000). Divide the markup by the total retail
 value to get the markup percentage (25%). You cannot use arbitrary
 standard percentages of purchase markup to figure markup. You must
 figure it as accurately as possible from department records for the
 period covered by your tax return.
 
 Markdowns.  
 When figuring the retail selling price of goods on hand at the end
 of the year, markdowns are recognized only if the goods were offered
 to the public at the reduced price. Markdowns not based on an actual
 reduction of retail sales price, such as those based on depreciation
 and obsolescence, are not allowed.
 
 Retail method with LIFO.  
 If you use LIFO with the retail method, you must adjust your retail
 selling prices for markdowns as well as markups.
 
 Price index.  
 If you are using the retail method and LIFO, adjust the inventory
 value, determined using the retail method, at the end of the year to
 reflect price changes since the close of the preceding year.
 Generally, to make this adjustment, you must develop your own retail
 price index based on an analysis of your own data under a method
 acceptable to the IRS. However, a department store using LIFO that
 offers a full line of merchandise for sale can use an inventory price
 index provided by the Bureau of Labor Statistics. Other sellers can
 use this index if they can demonstrate the index is accurate,
 reliable, and suitable for their use. For more information, see
 Revenue Ruling 75-181, in Cumulative Bulletin 1975-1.
 
 Retail method without LIFO.  
 If you do not use LIFO and have been figuring your inventory under
 the retail method except that, to approximate the lower of cost or
 market, you have followed the consistent practice of adjusting the
 retail selling prices of goods for markups (but not markdowns), you
 can continue that practice. The adjustments must be bona fide,
 consistent, and uniform and you must also exclude markups made to
 cancel or correct markdowns. The markups you include must be reduced
 by markdowns made to cancel or correct the markups.
 
 If you do not use LIFO and you previously figured inventories
 without eliminating markdowns in making adjustments to retail selling
 prices, you can continue this practice only if you first get IRS
 approval. You can adopt and use this practice on the first tax return
 you file for the business, subject to IRS approval on examination of
 your tax return.
 
 Figuring income tax.  
 Resellers who use the retail method of pricing inventories can
 figure their tax on that basis.
 
 To use this method, you must do all the following.
 
 
- State that you are using the retail method on your tax
 return.
 
- Keep accurate records.
 
- Use this method each year unless the IRS allows you to
 change to another method.
 
 You must keep records for each separate department or class of
 goods carrying different percentages of gross profit. Purchase records
 should show the firm name, date of invoice, invoice cost, and retail
 selling price. You should also keep records of the respective
 departmental or class accumulation of all purchases, markdowns, sales,
 stock, etc.
 
 
Perpetual or Book Inventory
 
 
 You can figure the cost of goods on hand by either a perpetual or
 book inventory if inventory is kept by following sound accounting
 practices. Inventory accounts must be charged with the actual cost of
 goods purchased or produced and credited with the value of goods used,
 transferred, or sold. Credits must be figured on the basis of the
 actual cost of goods acquired during the year and their inventory
 value at the beginning of the tax year.
 
 Physical inventory.  
 You must take a physical inventory at reasonable intervals and the
 book figure for inventory must be adjusted to agree with the actual
 inventory.
 
 
Loss of Inventory
 
 You claim a casualty or theft loss of inventory, including items
 you hold for sale to customers, through the increase in the cost of
 goods sold by properly reporting your opening and closing inventories.
 You cannot claim the loss again as a casualty or theft loss. Any
 insurance or other reimbursement you receive for the loss is taxable.
 
 You can choose to take the loss separately as a casualty or theft
 loss. If you take the loss separately, adjust opening inventory or
 purchases to eliminate the loss items and avoid counting the loss
 twice.
 
 If you take the loss separately, reduce the loss by the
 reimbursement you receive or expect to receive. If you do not receive
 the reimbursement by the end of the year, you cannot claim a loss for
 any amounts you reasonably expect to recover.
 
 Creditors or suppliers.  
 If your creditors forgive part of what you owe them because of your
 inventory loss, this amount is treated as income and is taxable.
 
 Disaster loss.  
 If your inventory loss is due to a disaster in an area determined
 by the President of the United States to be eligible for federal
 assistance, you can choose to deduct the loss on your return for the
 immediately preceding year. However, you must also decrease your
 opening inventory for the year of the loss so the loss will not show
 up again in inventory.
 
 
Uniform Capitalization Rules
 
 
 Under the uniform capitalization rules, you must capitalize the
 direct costs and part of the indirect costs for production or resale
 activities. Include these costs in the basis of property you produce
 or acquire for resale, rather than claiming them as a current
 deduction. You recover the costs through depreciation, amortization,
 or cost of goods sold when you use, sell, or otherwise dispose of the
 property.
 
 
 Special uniform capitalization rules apply to a farming business.
 See chapter 7 in Publication 225.
 
 
 Activities subject to the rules.  
 You are subject to the uniform capitalization rules if you do any
 of the following, unless the property is produced for your use other
 than in a trade or business or an activity carried on for profit.
 
 
- Produce real or tangible personal property.
 
- Acquire property for resale. However, this rule does not
 apply to personal property if your average annual gross receipts are
 $10 million or less.
 
 Producing property.  
 You produce property if you construct, build, install, manufacture,
 develop, improve, create, raise, or grow the property. Property
 produced for you under a contract is treated as produced by you to the
 extent you make payments or otherwise incur costs in connection with
 the property.
 
 Tangible personal property.  
 Tangible personal property includes films, sound recordings, video
 tapes, books, artwork, photographs, or similar property containing
 words, ideas, concepts, images, or sounds. However, free-lance
 authors, photographers, and artists are exempt from the uniform
 capitalization rules if they qualify.
 
 Exceptions.  
 
 The uniform capitalization rules do not apply to:
 
 
- Resellers of personal property with average annual gross
 receipts of $10 million or less.
 
- Property produced to use as personal or nonbusiness property
 or for uses not connected with a trade or business or an activity
 conducted for profit.
 
- Research and experimental expenditures deductible under
 section 174.
 
- Intangible drilling and development costs of oil and gas or
 geothermal wells or any amortization deduction allowable under section
 59(e) for intangible drilling, development, or mining exploration
 expenditures.
 
- Property produced under a long-term contract, except for
 certain home construction contracts described in section
 460(e)(1).
 
- Timber and certain ornamental trees raised, harvested, or
 grown, and the underlying land.
 
- Qualified creative expenses incurred as a free-lance
 (self-employed) writer, photographer, or artist that are otherwise
 deductible on your tax return.
 
- Costs allocable to natural gas acquired for resale to the
 extent these costs would otherwise be allocable to cushion gas
 stored underground.
 
- Property produced if substantial construction occurred
 before March 1, 1986.
 
- Property provided to customers in connection with providing
 services. It must be de minimus in amount and not be inventory in the
 hands of the service provider.
 
- Loan origination.
 
- The costs of certain producers who use a simplified
 production method and whose total indirect costs are $200,000 or less.
 See section 1.263A-2(b)(3)(iv) of the regulations for more
 information.
 
 Qualified creative expenses.  
 Qualified creative expenses are expenses paid or incurred by a
 free-lance (self-employed) writer, photographer, or artist whose
 personal efforts create (or can reasonably be expected to create)
 certain properties. These expenses do not include expenses related to
 printing, photographic plates, motion picture films, video tapes, or
 similar items.
 
 These individuals are defined as follows.
 
 
- A writer is an individual who creates a literary manuscript,
 a musical composition (including any accompanying words), or a dance
 score.
 
- A photographer is an individual who creates a photograph or
 photographic negative or transparency.
 
- An artist is an individual who creates a picture, painting,
 sculpture, statue, etching, drawing, cartoon, graphic design, or
 original print item. The originality and uniqueness of the item
 created and the predominance of aesthetic value over utilitarian value
 of the item created are taken into account.
 
 Personal service corporation.  
 The exemption for writers, photographers, and artists also applies
 to an expense of a personal service corporation that directly relates
 to the activities of the qualified employee-owner. A qualified
 employee-owner is a writer, photographer, or artist who owns, with
 certain members of his or her family, substantially all the stock of
 the corporation.
 
 Inventories.  
 
 If you must adopt the uniform capitalization rules, revalue the
 items or costs included in beginning inventory for the year of change
 as if the capitalization rules had been in effect for all prior
 periods. When revaluing inventory costs, the capitalization rules
 apply to all inventory costs accumulated in prior periods. An
 adjustment is required under section 481(a). It is the difference
 between the original value of the inventory and the revalued
 inventory.
 
 If you must capitalize costs for production and resale activities,
 you are required to make this change. If you make the change for the
 first tax year you are subject to the uniform capitalization rules, it
 is an automatic change of accounting method that does not need IRS
 approval. Otherwise, IRS approval is required to make the change.
 
 More information.  
 For information about the uniform capitalization rules, see the
 section 263A regulations.
 
 
Change in Accounting Method
 
 
 You can generally choose any permitted accounting method when you
 file your first tax return. You do not need IRS approval to choose the
 initial method. You must, however, use the method consistently from
 year to year and it must clearly show your income. See Accounting
 Methods, earlier.
 
 A change in your accounting method includes a change not only in
 your overall system of accounting but also in the treatment of any
 material item. A material item is one that affects the proper time for
 inclusion of income or allowance of a deduction. Although an
 accounting method can exist without treating an item consistently, an
 accounting method is not established for that item, in most cases,
 unless the item is treated consistently.
 
 
IRS Approval
 
 Once you have set up your accounting method and filed your first
 return, you must get IRS approval to change the method. If your
 current method clearly shows your income, the IRS will weigh the need
 for consistency in reporting against the need for change.
 
 If you do not request IRS approval to change an accounting method,
 the absence of IRS approval will not be accepted as a defense to any
 penalty.
 
 Approval required.  
 The following changes are examples of types of changes that require
 IRS approval.
 
 
- A change from the cash method to an accrual method or vice
 versa.
 
- A change in the method or basis used to value
 inventory.
 
- A change in the method of figuring depreciation (except
 certain permitted changes to the straight-line method for property
 placed in service before 1981, as explained in Publication 534,
 Depreciating Property Placed in Service Before
 1987).
 
 Approval not required.  
 The following are not changes in accounting methods and do not
 require IRS approval.
 
 
- Correction of a math or posting error.
 
- Correction of an error in figuring tax liability (such as an
 error in figuring a credit).
 
- An adjustment of any item of income or deduction that does
 not involve the proper time for including it in income or deducting
 it.
 
- An adjustment in the useful life of a depreciable
 asset.
 
Filing Form 3115
 
 
 In general, you must file a current Form 3115 to request a change
 in either an overall accounting method or the accounting treatment of
 any item. Attach any required user fee. No user fee is required for an
 automatic change (discussed later).
 
 You must file Form 3115 during the tax year for which the change is
 requested. You should file as early in the year as possible to give
 the IRS enough time to respond to the form before the original due
 date of the return for the year of change. If you do not file a Form
 3115 during the year of change, an extension to file the form will be
 granted only in unusual and compelling circumstances.
 
 The IRS normally acknowledges receipt of a completed Form 3115
 within 30 days after the applicant's filing date. See the form
 instructions if you do not receive an acknowledgment. The IRS does not
 acknowledge receipt of Form 3115 for automatic change procedures.
 
 Conference.  
 If you think the IRS may give an unfavorable response to your
 request to change your accounting method, you can request a conference
 when you file Form 3115. The National Office will arrange one before
 the IRS formally replies to your Form 3115. If you do not specifically
 request a conference, the IRS presumes you do not want one.
 
 More than one business.  
 You can use different methods of accounting for separate and
 distinct businesses. However, if you request a change in accounting
 method for one of the businesses, the IRS will consider whether the
 change creates or shifts profits or losses between the businesses and
 whether the proposed method clearly reflects your income. You must
 identify each business by name and method of accounting.
 
 Incomplete Form 3115.  
 If your application is not properly completed according to the
 instructions for a current Form 3115, you will be notified and given
 21 days from the date of the notification letter to furnish the
 necessary information. If you do not submit the required information
 within the reply period, the IRS will not process your Form 3115.
 However, the IRS can grant up to an additional 15 days to furnish the
 information. Your written request for the 15-day extension must be
 submitted within the 21-day period.
 
 Taxpayers under examination.  
 If the IRS has contacted you to schedule an examination of any of
 your returns, you can request approval to change your accounting
 method under section 6 of Revenue Procedure 97-27 (or any
 successor) if that method of accounting is not an issue under
 consideration. You can request to make the change only under the
 following circumstances.
 
 
- During the first 90 days of any tax year if you have been
 under examination for at least 12 months.
 
- During the 120-day period following the date an examination
 ends, regardless of whether a subsequent examination has begun.
 
- With the permission of the IRS director for your
 area.
 
 Revenue Procedure 97-27 is in Cumulative Bulletin
 1997-2.
 
 
Automatic Change Procedures
 
 
 These are procedures under which certain taxpayers can presume to
 have IRS approval to change their method of accounting. The approval
 is granted for the tax year for which the taxpayer requests a change
 (year of change), if the taxpayer complies with the provisions of the
 automatic change procedures. No user fee is required for an
 application filed under an automatic change procedure. Generally, you
 must use Form 3115 to request an automatic change. See the form
 instructions and Revenue Procedure 99-49, as modified, (or any
 successor), for more information. Revenue Procedure 99-49 is in
 Cumulative Bulletin 1999-2.
 
 
How To Get Tax Help
 
 
 You can get help with unresolved tax issues, order free
 publications and forms, ask tax questions, and get more information
 from the IRS in several ways. By selecting the method that is best for
 you, you will have quick and easy access to tax help.
 
 Contacting your Taxpayer Advocate.  
 
 If you have attempted to deal with an IRS problem unsuccessfully,
 you should contact your Taxpayer Advocate.
 
 The Taxpayer Advocate represents your interests and concerns within
 the IRS by protecting your rights and resolving problems that have not
 been fixed through normal channels. While Taxpayer Advocates cannot
 change the tax law or make a technical tax decision, they can clear up
 problems that resulted from previous contacts and ensure that your
 case is given a complete and impartial review.
 
 To contact your Taxpayer Advocate:
 
 
- Call the Taxpayer Advocate at
 1-877-777-4778.
 
- Call the IRS at
 1-800-829-1040.
 
- Call, write, or fax the Taxpayer Advocate office in your
 area.
 
- Call 1-800-829-4059 if you are
 a TTY/TDD user.
 
 For more information, see Publication 1546, The Taxpayer
 Advocate Service of the IRS.
 
 Free tax services.  
 To find out what services are available, get Publication 910,
 Guide to Free Tax Services. It contains a list of free tax
 publications and an index of tax topics. It also describes other free
 tax information services, including tax education and assistance
 programs and a list of TeleTax topics.
 
 
 Personal computer. With your personal computer and
 modem, you can access the IRS on the Internet at
 www.irs.gov. While visiting our web site, you can select:
 
 
- Frequently Asked Tax Questions (located under
 Taxpayer Help & Ed) to find answers to questions you
 may have.
 
- Forms & Pubs to download forms and
 publications or search for forms and publications by topic or
 keyword.
 
- Fill-in Forms (located under Forms &
 Pubs) to enter information while the form is displayed and then
 print the completed form.
 
- Tax Info For You to view Internal Revenue
 Bulletins published in the last few years.
 
- Tax Regs in English to search regulations and the
 Internal Revenue Code (under United States Code
 (USC)).
 
- Digital Dispatch and IRS Local News Net
 (both located under Tax Info For Business) to receive
 our electronic newsletters on hot tax issues and news.
 
- Small Business and Self-Employed Community to get
 information on starting and operating a small business.
 
You can also reach us with your computer using File Transfer
 Protocol at ftp.irs.gov.
 
 
 
 TaxFax Service. Using the phone attached to your fax
 machine, you can receive forms and instructions by calling
 703-368-9694. Follow the directions from the
 prompts. When you order forms, enter the catalog number for the form
 you need. The items you request will be faxed to you.
 
 
 
 Phone. Many services are available by phone.
 
 
 
 
- Ordering forms, instructions, and publications.
 Call 1-800-829-3676 to order
 current and prior year forms, instructions, and publications.
 
- Asking tax questions. Call the IRS with your tax
 questions at 1-800-829-1040.
 
- TTY/TDD equipment. If you have access to TTY/TDD
 equipment, call 1-800-829- 4059 to ask
 tax questions or to order forms and publications.
 
- TeleTax topics. Call
 1-800-829-4477 to listen to pre-recorded
 messages covering various tax topics.
 
Evaluating the quality of our telephone services. To
 ensure that IRS representatives give accurate, courteous, and
 professional answers, we evaluate the quality of our telephone
 services in several ways.
 
 
- A second IRS representative sometimes monitors live
 telephone calls. That person only evaluates the IRS assistor and does
 not keep a record of any taxpayer's name or tax identification
 number.
 
- We sometimes record telephone calls to evaluate IRS
 assistors objectively. We hold these recordings no longer than one
 week and use them only to measure the quality of assistance.
 
- We value our customers' opinions. Throughout this year, we
 will be surveying our customers for their opinions on our
 service.
 
 Walk-in. You can walk in to many post offices,
 libraries, and IRS offices to pick up certain forms, instructions, and
 publications. Also, some libraries and IRS offices have:
 
 
- An extensive collection of products available to print from
 a CD-ROM or photocopy from reproducible proofs.
 
- The Internal Revenue Code, regulations, Internal Revenue
 Bulletins, and Cumulative Bulletins available for research
 purposes.
 
 Mail. You can send your order for forms, instructions,
 and publications to the Distribution Center nearest to you and receive
 a response within 10 workdays after your request is received. Find the
 address that applies to your part of the country.
 
 
- Western part of U.S.:
 
 Western Area Distribution Center
 Rancho Cordova, CA 95743-0001
- Central part of U.S.:
 
 Central Area Distribution Center
 P.O. Box 8903
 Bloomington, IL 61702-8903
- Eastern part of U.S. and foreign addresses:
 
 Eastern Area Distribution Center
 P.O. Box 85074
 Richmond, VA 23261-5074
 CD-ROM. You can order IRS Publication 1796, Federal
 Tax Products on CD-ROM, and obtain:
 
 
- Current tax forms, instructions, and publications.
 
- Prior-year tax forms, instructions, and publications.
 
- Popular tax forms which may be filled in electronically,
 printed out for submission, and saved for recordkeeping.
 
- Internal Revenue Bulletins.
 
 The CD-ROM can be purchased from National Technical Information
 Service (NTIS) by calling 1-877-233-6767
 or on the Internet at www.irs.gov/cdorders. The first
 release is available in mid-December and the final release is
 available in late January.
 
 IRS Publication 3207, The Small Business Resource Guide,
 is an interactive CD-ROM that contains information important to
 small businesses. It is available in mid-February. You can get one
 free copy by calling 1-800-829-3676or
 visiting the IRS web site at www.irs.gov/prod/bus_info/sm_bus/
 
smbus-cd.html.
 
 
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