You can get help from the IRS in several ways.
Free publications and forms.
To order free publications and forms, call 1-800-TAX - FORM
(1-800-829-3676). You can also write to the IRS Forms Distribution
Center nearest you. Check your income tax package for the address.
Your local library or post office also may have the items you need.
For a list of free tax publications, order Publication 910,
Guide to Free Tax Services. It also contains an index of
tax topics and related publications and describes other free tax
information services available from IRS, including tax education and
assistance programs.
If you have access to a personal computer and modem, you can also
get many forms and publications electronically. See Quick and
Easy Access to Tax Help and Forms in your income tax package for
details.
Tax questions.
You can call the IRS with your tax questions. Check your income tax
package or telephone book for the local number, or you can call
1-800-829-1040.
TTY/TDD equipment.
If you have access to TTY/TDD equipment, you can call
1-800-829-4059 to ask tax questions or to order forms and
publications. See your income tax package for the hours of operation.
Evaluating the quality of our telephone services.
To ensure that IRS representatives give accurate, courteous, and
professional answers, we evaluate the quality of our "800 number"
telephone services in several ways.
- A second IRS representative sometimes monitors live
telephone calls. That person only evaluates the IRS assistor and does
not keep a record of any taxpayer's name or tax identification
number.
- We sometimes record telephone calls to evaluate IRS
assistors objectively. We hold these recordings no longer than one
week and use them only to measure the quality of assistance.
- We value our customers' opinions. Throughout this year, we
will be surveying our customers for their opinions on our
service.
Help overseas.
If you are overseas, you can get the forms and publications
discussed earlier, as well as assistance in preparing the forms, at
IRS offices in: Bonn, Germany; London, England; Mexico City, Mexico;
Nassau, Bahamas; Paris, France; Rome, Italy; Santiago, Chile;
Singapore; Sydney, Australia; and Tokyo, Japan. The offices generally
are located in the U.S. Embassy or consulate in these cities.
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