September 01, 2000
IRS Service Centers to Be Reorganized
WASHINGTON - Some taxpayers will start sending their returns to a
different address beginning with the 2001 filing season as the Internal
Revenue Service reorganizes its service center operations to focus on
specific customer segments.
The center reorganization will begin October 1, 2000, and be completed
within two years.
Taxpayers and their representatives will continue to contact the IRS in
the same ways they do now.
They will send their returns to the center whose address is printed on
the envelope in their tax package, listed in the instructions for each type
of return, or contained in software used to prepare their electronic
As they do now, taxpayers may call any IRS toll-free number to get their
account information. The call will automatically be routed to the IRS office
responsible for providing the information.
And taxpayers may continue to respond to IRS compliance notices by
calling the toll-free number printed on the notice.
The changes will be invisible to taxpayers, but will ultimately
result in better service for them, said Bob Wenzel, IRS Deputy
Commissioner. The 10 centers receive and process tax and information
returns, manage taxpayer accounts, and conduct simple audits through
correspondence and other enforcement actions. The IRS´s current system
is to assign these activities to a specific center based on the
taxpayer´s geographic location, without regard to the type of
Under the reorganization, these activities will be assigned to a center
based on three factors:
- Whether the return is an individual or business return
- The taxpayer’s geographic location
- The division to which the center will report
This move places each center under the direct authority of either
our new Wage and Investment or Small Business/Self-Employed Division,
said Wenzel. It allows the centers to build expertise in their
particular customer segments, improving the quality of work and the service
we deliver to taxpayers. Both the W&I and SB/SE divisions
officially come into existence on October 1, 2000.
The W&I Division will serve approximately 116 million taxpayers who
have wage and investment income only. The SB/SE Division will serve
approximately 45 million taxpayers comprised of fully or partially self-
employed individuals and small businesses.
Five centers Andover, Atlanta, Austin, Fresno and Kansas City
will be aligned with the new W&I Division.
Five centers Cincinnati, Ogden, Memphis, Philadelphia and
Brookhaven will be aligned with the Small Business/Self-Employed
Division. SB/SE will also handle center-based activities for tax-exempt,
government entity and approximately 210,000 large and mid-size business
Eight centers will handle the receipt and processing of individual
returns. They include the five W&I centers and the Brookhaven, Memphis
and Philadelphia centers. Cincinnati and Ogden will handle the receipt and
processing of business returns. Business returns include employment, estate
and gift tax returns.
For the 2001 filing season, individual taxpayers in 12 states and
business taxpayers in 16 states will be affected. The following year,
individual taxpayers in an additional 13 states and business taxpayers in an
additional 18 states will be affected. At that point, all business filers
will be sending their returns to either the Ogden or Cincinnati centers.
Additional information will shortly be available on the IRS Web site at
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