June 27, 2000
IRS Wants to Reduce the
Time for Large Corporate Appeals
WASHINGTON - The Internal Revenue Service announced today a new
initiative designed to increase customer satisfaction by reducing the time it takes to
resolve cases in the IRS Appeals Office involving the nationís largest corporations.
The Appeals Office is an alternative to the courts for settling tax disputes.
Examinations of these large corporations are done in the Coordinated
Examination Program (CEP). CEP cases are very complex and the time to resolve the
cases is normally lengthy. The new initiative for CEP cases is referred to as the
Mutually Accelerated Appeals Process (MAAP).
This new initiative follows customer satisfaction surveys indicating the length of
time to reach final resolution of an Appeals case needed improvement. The average
time for a CEP case in Appeals is approximately 790 days. Last year, there were about
1,000 Appeals CEP cases.
Many CEP cases are now worked in a team environment in Appeals. Under the
new MAAP initiative, Appeals will review current cases to determine where there is a
potential for accelerating resolution of the case by adding team members, shifting
workload among current team members or creating new teams. They will seek the
commitment of the taxpayer or representative to participate in the accelerated process.
Taxpayers must be able to add resources and accelerate the pace as needed.
Appeals will assess the potential for using MAAP on new cases. Appeals will
then coordinate with taxpayers or representatives to determine their willingness and
capacity to participate in MAAP.
"I am confident that this initiative will have a substantial positive impact on the
length of time it now takes for the largest, most complex cases to go through the
Appeals process," said National Chief of Appeals Daniel L. Black, Jr. "With the
cooperation of taxpayers and the professional tax community, the initiative can improve
the efficiency of our large case program and increase the satisfaction of our
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