IRS News Release  
March 28, 1995

IRS Employees Rewarded for
Strides in Customer Service

Secretary of the Treasury Robert E. Rubin and IRS Commissioner Margaret Milner Richardson honored IRS employees for their leadership and quality customer service efforts during this tax filing season.

The 1995 Leadership in Customer Service Awards were presented to 25 individuals and groups across the country who exemplify the best in customer service by planning and supporting quality front-line contacts with taxpayers.

"The people we honor here today are those who are helping to build the customer service culture -- a culture that allows them to move faster, communicate more clearly and involve everyone in a team-focused effort to serve ever more demanding customers," Commissioner Richardson said.

Just before handing out the awards, Secretary Rubin commented that "it's the people who make the difference in government service," and commended employees for their efforts during the filing season thus far.

Among those honored was an employee from Georgia who created a system to electronically input volunteer-prepared returns, making the convenience of electronic filing available to (more) taxpayers at over 300 volunteer sites throughout the state.

Another group of employees was rewarded for their part in establishing and operating the customer service network that provides national access to toll-free tax help.

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