March 04, 1992
Taxpayers Find Easier Filing,
Better Service From IRS
WASHINGTON - Midway through the tax filing season, people are
taking advantage of the options IRS offers to reduce taxpayer burden
and improve service. More people are using easier filing methods,
calling automated phone services and getting help from tax
Last year, when Form 1040A fist included pension income,
filings increased 18 percent, to nearly 22 million. Short form
returns from those age 65 or over rose from two to eight percent of
the total. So far this year, over 11 percent of 1040As have had the
age box checked, up from about six percent last March 1.
Over 100,000 people have used TeleFile -- the file-by-phone
option being tested in Ohio this year. With Telefile, taxpayers use
a touch-tone phone to report their income and withholding amounts,
then the IRS figures their tax and any refund or balance due.
Refunds are received in about three weeks, while those who owe tax
have until April 15 to send their payment.
In another test, 4100 taxpayers in Rhode Island, Texas and
Washington have used Form 1040EZ-1. These taxpayers figure only
their interest income. The IRS takes wages and tax data from the W-2
forms, computes the tax and notifies filers of the refund or balance
Calls to Tele-Tax -- an automated system offering recorded tax
tapes and refund information -- are up 40 percent this year. IRS
installed more equipment and phone lines and can re-route calls
during the day from areas of high demand to under-used sites. With
the potential to handle 40 million calls this fiscal year, Tele-Tax
serves more people than the live assistance lines.
People calling with tax questions are more likely to speak with
a subject matter specialist. Assistors answering the IRS phones
handle account questions and procedural matters, but refer most tax
matters to experienced workers who specialize in various topics. The
Pittsburgh IRS office is testing an automated system in which
taxpayers use a touch-tone phone to select their question topic,
then are connected to an appropriate specialist.
Previous | Next
1992 IRS News Releases | News Releases Main | Home