The Internal Revenue Service (IRS) has experienced major problems in (1) fulfilling its business vision--reducing the volume of paper returns, better serving customers, and improving compliance; (2) overcoming management and technical weaknesses in its tax systems modernization effort; and (3) strengthening the reliability of its financial management and systems used to account for hundreds of billions of dollars and to measure IRS' performance. This report discusses pivotal actions that IRS should take to fully implement earlier GAO recommendations and improve its management practices. GAO summarized this report in testimony before Congress; see: IRS Operations: Critical Need to Continue Improving Core Business Practices, by Gene L. Dodaro, Assistant Comptroller General for Accounting and Information Management Issues, before the Senate Committee on Governmental Affairs. GAO/T-AIMD/GGD-96-188, Sept. 10 (13 pages).

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